Effective Date: 28.01.2026
At C2 Food Products, we strive to ensure customer satisfaction by delivering high-quality food products. Please read our Refund & Cancellation Policy carefully before placing an order on www.c2foodproducts.com.
1. Order Cancellation
Before Dispatch
- Orders can be cancelled before they are dispatchedfrom our facility.
- To request a cancellation, please contact us immediately at info@c2foodproducts.comwith your order details.
- Once approved, the full amount will be refunded to the original payment method.
After Dispatch
- Orders cannot be cancelled once dispatched, as food products are perishable in nature.
2. Returns Policy
Due to hygiene and safety reasons, we do not accept returns for food products once delivered, except in the following cases:
- Damaged or broken packaging
- Expired products
- Incorrect product delivered
3. Refund Eligibility
You are eligible for a refund only if:
- The issue is reported within [24 / 48 hours – choose one]of delivery
- Clear images/videos of the damaged, expired, or incorrect product are shared
- The complaint is verified and approved by our team
4. Refund Process
- Once your refund request is approved, the refund will be processed within 7–10 business days
- Refunds will be credited to the original mode of payment
- Shipping charges (if any) are non-refundable unless the error occurred from our side
5. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after delivery
- Incorrect address provided by the customer
- Failed delivery due to unavailability of the recipient
- Minor variations in taste, texture, or packaging appearance
6. Exchange Policy
Currently, we do not offer product exchanges. If eligible, only refunds will be processed as per this policy.
7. Contact Us
For cancellation, refund, or return-related queries, please contact us:
📧 Email: info@c2foodproducts.com
🌐 Website: www.c2foodproducts.com
